Frequently Asked Questions
Everything you need to know about your UGG Direct experience.
Are your products made from genuine Australian sheepskin?
Yes, all our boots and accessories are crafted using 100% premium Grade-A Australian sheepskin to ensure maximum comfort, breathability, and durability.
How long does shipping take within Australia?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days for most metropolitan areas.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the tags are still attached to qualify for a full refund or exchange.
How do I choose the correct size?
We recommend referring to our size chart. Since genuine sheepskin stretches slightly over time, we usually suggest choosing your standard size for a snug, comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free installment options like Afterpay and ZipPay.
How should I clean and maintain my UGG boots?
To maintain the quality of the suede, we recommend using a specialized sheepskin protector spray before the first wear and cleaning only with a damp cloth and approved wool detergent.